Don’t even know where to start.

I frantically called them a few weeks ago because I ruined my husbands brand new record player. I completely broke the needle. Panicked I came to their store to get a new needle. They were SO kind, offered me a drink and made me feel at home. Explained what needed to be done and quickly got to work.

Eli replaced the needle, tested it so I brought the record player home. I hooked it up and my husband started to listen to a record. Well, the new needle was picking up every little thing and had way too much popping that he was super upset about. Called them and they made some suggestions on how to fix but nothing changed. They told me to come in if the popping didn’t stop.

Back to the shop I go.

Eli graciously listened to some of the records with me, identified that this needle just was not for us as what we were hearing was actually normal. That said we weren’t happy with the current needle so he (without question) changed it to another needle that was better suited for us.

If I could give this place 10 stars I would. Not only did they fix my problem they were so insanely kind to me in the process. They saw how stressed I was by this and fixed it with a smile. Thank you endlessly, Eli!!!