I don’t get a chance to review many auto repair shops. (I drive Toyotas) So, I’m kind of excited to share my experience with AutoCraft.
I bought a used 2016 Tacoma with 90k miles from Northwest Motorsport in Jan, 2023. A day after we got it, it died in the WalMart parking lot. Well, it went into limp mode basically.
We got it home, I disconnected the battery and reconnected. And it ran fine for another day. Then it died again. The Trac Control and check engine lights came on.
Northwest Motorsport said they’d handle it and sent me to Mechanic’s Pride who does all their repair work I guess. The mechanics there were great, but couldn’t reproduce the issue!
So I went home. We drove the truck, problem free, for the next nine months. Not another single issue.
Then in November it happened again. So I looked at Google Reviews and made some calls. After speaking with Monica at AutoCraft I felt like that was the best option. But you never really know. So it’s a gamble.
I didn’t want to risk taking it there, and then not being able to reproduce the problem. So I didn’t reset anything this time and called a tow truck to pick it up.
I explained the very long story to Miles and Monica. They listened and took good notes. You see, the issue in my mind was electrical. Since the truck runs fine most of the time it just seemed like an electrical issue.
One of the certified mechanics, Buddy, took on the project. The error codes indicated a lot of fuel injection issues.
Buddy removed the injectors and sent them off to be serviced. He tested the injector wiring harnesses and found that it was faulty. So he replaced those harnesses.
We got the truck back in a reasonable amount of time and haven’t had an issue since.
I was most impressed with the constant communication and time spent explaining things to me so I could understand.
They gave me options and choices. And explained potential scenarios.
They asked for approval prior to starting on any work. For example, Monica called me to explain that Buddy had identified the wiring harnesses as the issue. And he also wanted to send off the injectors to be serviced just as a precaution and since they were already accessible. So I agreed.
To me, the trust and communication was the most important aspect to me. And the cost is secondary.
But I was very pleasantly surprised to see the final bill was about half of what I expected based on the number of hours spent.
I’d love to say I’ll be a loyal customer. But again, I drive Toyotas. So, if all goes as planned I’ll probably never see Miles, Monica, or Buddy again.
However, any of my friends with Chevy’s and Ford’s, who always seem to need mechanics…well, I’ll refer you to AutoCraft. They’re the best.
