Primary Location
Amenities
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Offerings
Oil change
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible seatingWheelchair accessible parking lot
Service options
Onsite services
I had Justice Miller reach out on Monday asking if I received the “5 star experience I deserve.” I responded with the below and it’s Friday now and have yet to receive a follow-up….
Hi Justice - unfortunately I was yet again disappointed with the service at your location. I dropped my car off on July 1st at the scheduled time of 8am and didn’t receive any call or update until I called at 3pm to inquire about the time to pick up my car. When John answered he didn’t have any updates for me but said he would check and call me back shortly. I never received a call back so around 5pm I got a ride to the dealership and on the way there finally received my callback. Upon arriving there after having my car for 9 hours there was no estimate ready for me to review and was told I would receive one in a couple hours. It wasn’t until July 3rd when I called John to ask for an update on the estimate and at that point he told me he would have it for me in two hours. So I finally received my initial estimate later that day. From this experience and my prior experience with you guys there is a huge lack of customer service and proactive communication. When I bring it up in the service center I’m always met with the “we’re just so busy right now.” We’re all busy with work and life so that excuse doesn’t work because if customer service was a priority for your team they would take ownership in reaching out to their customers to manage expectations proactively instead of the customer taking time out of their day to try and find updates.
So to answer your initial question it was not the 5 star experience I was hoping for.
