AutoZone Auto Parts

Primary Location

Main location238 Thain Rd Lewiston Idaho 83501 US(208) 717-6108

Amenities

Payments

Credit cardsDebit cardsNFC mobile payments

Service options

DeliveryIn-store shoppingIn-store pickupCurbside pickupSame-day delivery

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Quick visit

Recycling

Batteries

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Customer Reviews

2.9

3 Reviews

Chris D.23 days ago

From

I ordered a part off the internet for my car and I needed a front axle hub but did not see that it was for the rear instead. So when i returned to exchange it for the front part the worker made sure to turn the screen towards me to point out that on his screen it clearly shows rear part as if to make me feel stupid. No luck the mobile web app is different from what their screen shows. Was spoken to the entire time like I was a child who knows nothing. The part I needed was $6 more which had cash for but instead of doing the exchange in one transaction and paying the difference he refunded the entire amount to my card (which on a sunday it takes days to actually receive the credit) then did a separate transaction for the new part. I don't know if that is the only way they can do it or what, but it can be a major inconvenience waiting for days for $126.00. I was the only customer in the store and treated like it was a major inconvenience to provide me service. Not impressed at all.

0 Likes

GABRIELA TIFFANY23 days ago

From

We did a returned, the guys helping us was helpful, (James L)unfortunately his register was having some issues, a lady, I'm assuming his manager was very rude, and annoyed when he ask for help, she was really rude at him, and in front of customers and she never said anything to us, or make eye contact, didn't have a name tag, but I heard her said her name when she was on the phone, her name is Monica, very rude and 0 customer service. Side note, we said thank you for helping, and she just walked away.

0 Likes

Louiegee 9323 days ago

From

Obviously a majority of these poor reviews are about the same rude manager. And I know who they’re referring to because I had similar experience, just didn’t post nothing. And lookie look AUTOZONE Corp does NOTHING To address it besides say “we apologize, and please contact such n such, we appreciate your business” lmao. Wooowwww. Orchards 1 is better than bottom 21st 1 IMO. Unfortunately, shouldn’t have managers who openly treat employees like this and be stuck up to customers!! Fuuuuggggnnnnnnnn fixxxit auto zone!!! Nobody is going to the other auto places so fix it. Sooo yeah. As I keep reading the autobots just respond with same response. Lewiston not very big, and oreillys sucks but customer service is KEY!!! Y’all don’t care mr corporate

0 Likes