From my experience alone I am set for AutoZone to be my number one for auto parts needs! I understand every store may be different by management and customer service however my experience here sealed my loyalty on the business itself, what they do and what they offer.
A week ago, my family and I was traveling a few hours and my husband said we should get a battery at AutoZone for our 97' Chevy Suburban, it wasn't holding volts or charge or something and that if we stopped before we got to our destination it won't start again. We have a charger and cables but that would be a temporary fix. This AutoZone in Coville was 2 and half hours from where we were in rural Washington however on our way to our destination. I called and checked first, was informed they have the battery we needed, the varies batteries, differences and prices and that they install it for us free of charge!
Google doesn't lead me there, perhaps the incorrect information or error was a previous location but still easy to find. It's located on U.S. 395 next to the Wal-Mart supercenter parking lot.
AutoZone has a membership with points if you want to sign up, they have a free tool borrow program, they check and test your alternator, starter and battery for free. We received a military discount. There's a 2 year warranty on the battery and you're good even if you lost or don't have your receipt because it's in their system.
Miles who helped us with the battery, he didn't try to sell me the higher priced battery however just educate on the differences, brand, quality etc. He installed the battery and checked the alternator. And wow how refreshing, impressive and appreciate that he knows so much about the products they sell, cars, cars function and maintenance. That's not usually the case with other auto parts stores I have visited. He answered all my questions and concerns and gave honest opinions. It was a learning experience that was wonderful, easy, quick, affordable, convenient and much appreciated! The customer service and those there were simply so helpful, honest, professional, friendly and knowledgeable!
