Ben Thomas22 days agoFrom
The owners of this store understand the importance of hiring experienced staff. They employ older, seasoned workers rather than under-25 juveniles who see it as just a job, like at McDonald's. Young adolescents often lack knowledge about the food industry and proper food safety and handling. As a result, your food will taste better here.
Rachel Dahlquist22 days agoFrom
The diabolo burrito is always good! I would have honestly given 5 stars if it wasn't for one sour experience with one employee tonight. I called before going to make sure the place closed at the time on Google. As soon as someone picked up the phone there was no "Welcome to Baja Fresh" or some other introduction, the girl immediately said "Please hold" and didn't give me time to say anything. I thought maybe it was just busy at the moment and she didn't actually put the phone on hold because I could hear the background. I waited a few minutes but decided to just call back since I just needed to confirm the closing time, and when I redialed and the same girl picked up she immediately just asked if I was the person she put on hold before, and then I just said I wanted to check the closing time and then hung up once she confirmed. I went yo order the food in person and the cashier was super nice. When my order was called I think the girl who picked up the phone was the one calling and giving the orders that were ready out, because as soon as she saw that I was coming up to receive the order she called she shoved the food at me and said "Have a good night ma'am!" She also didn't act the same way to another customer who picked up their order right after me, so that was pretty pathetic. But the cashier was super nice and the good itself was good.
Estefania Perez22 days agoFrom
I got to shout-out Steven at the Mission Viejo location! He made a nice attempt to pronounce my name (which many can’t get right) and was very courteous in his service. He checked in on patrons to see if their food was good, which was appreciated. Food was made fast and tasted delicious! Bathrooms and dining area were clean overall, which is always great, as I’ve been to other Baja Fresh locations where that wasn’t the case. Can’t wait to be back!
