All I can say is the company was faced with a few extra, unexpected hurdles -- all from my end -- and managed to clear them with ease. This was my first time ordering service and I had a chaotic morning that could have resulted in me not being able to meet the truck, but I called the office to see if they could nail down the arrival (they offer a four-hour window) so they contacted the driver and texted me right back. Once here, Aaron was that perfect combination of a professional -- he answered my questions quickly with extra relevant info -- who has a happy outlook on life. In other words, he was a pleasure to have here. He offered further information related to my earlier questions and took five minutes to answer questions about the drain field after the tank was pumped. He finished sooner that we expected. At the front end, the office gave me the range of prices, and Aaron elaborated on that once he saw my system. I am happy with the price and especially happy with the quality of work Aaron and the Baker Septic team did. I highly recommend them.