Banfield Pet Hospital

If I could choose zero stars I would. These people are the sole reason why my dog is dead. They neglected to figure out why she wouldn’t eat. Come to find out a simple X-ray would have prevented her death less than 2 weeks of being in the care of these people. There’s a special place in hell for these people. Don’t take your animals here if you care about them. These people do not.

Love the staff here and love that Banfield moved into their own space. It seemed even more stressful to go to the pet store and walk through to the pet hospital. The environment is so welcoming for our pets. We have been coming here for years and we know our pets are always well cared for.

I am so disappointed in Banfield. They are impossible to get a hold of. Figured out why once I went back in, they leave the phone off the hook so they don't have to deal with calls. Yes front desk confirmed this when I saw the phone just laying on the desk. Got home after my Husky had surgery. Knew he was not ok that night. Called and called, was told it was normal. The 24 hour chat is a joke, when your baby is having a terrible episode you have to jump on the computer to try and reach someone to message online. They are not allowed to call you. Then they want video. Ummm hello the episode already happened, how am I supposed to get video. They have no after hours clinic for emergencies, you can't even speak with a real person after hours. The online chat gives out all wrong info. 2 of the vets they told me I could go to after hours, no longer offered that. Also, check your medications before you leave the clinic. They gave me ours then when I got home it was not all in the bottles. I went back in, they tried to charge another 100 plus. They had to go look that I did infact already pay. The front deck people don't seem to know anything, not even how to work the coffee machine in their lobby. I'm stuck in this monthly plan when I'm not ok brining my dog back to them.

SHAME ON YOU BANFIELD