Kenia Martinez14 days agoFrom
wonderful place friendly people service is greeat
yudith menendez14 days agoFrom
Great service. I love that after the visit they always call to check up on the dogs and see how they are doing.
Veronica Valencia14 days agoFrom
The doctors there were very caring for my dog. The front staff were always welcoming and friendly. They offered me multiple different paths to go for the last months of my dogs life. I wouldn’t consider getting this tho for a senior dog since most services needed for a senior dog aren’t covered in this plan. It’s great for guidance but the money isn’t really worth spending. However the reason I’m giving the company, Banfield, three stars is because of how the contract really binds you. I lost my dog recently to cancer and I called to cancel the membership because obviously my dog will not be using it since she is no longer present with us. They told me I can only cancel the membership from being renewed but that I have to pay the remaining balance. I thought that a pet passing away would be an exception, but the company, not the staff at this location, has no empathy and are more focused on collecting the money from the services that are not being used due to my dog being dead. Main point of this vent is READ THE CONTRACT! Don’t get banfield for senior dogs in their last months because you’ll be stuck with however months left in the plan.
