independent guy3 days agoFrom
It was my very first visit there today and all I can say is I will never go back there to that branch. I was there since I had an online offer of opening a checking account and getting a $500 bonus. After waiting there for 5 minutes, I faced a very very cold lady who upon seeing me not only showed me friendly attitude, but she did all her best to convince me not to open the account there in the bank. She was insisting me to go home and do it online and when I resisted, she did not like that and told me "Everything is technology nowadays and you must use it" I felt like she put me down through that simple sentence ...Then while she was talking to me left and went to talk to a customer next to me which was really rude of her. When she came back, she left me for second time going to her office without even saying sorry or whatever. I felt like she was doing that on purpose ignoring me to get rid of me. Her name was Yesenia. She is definitely a disgrace to a reputable bank such as Bank of America.
francisco Sanchez3 days agoFrom
I always been help from the arminian lady but i Dont remember her name but she is very nice and and one the cashiers is arminian too and help me a lot
Mike Roberts3 days agoFrom
I have nothing but gratitude towards Mary from Bank of America!
She really knows more than her job and handles it in such a professional manner. I am so pleased with her exceptional ethics and morale. She really did everything seamlessly and made me feel comfortable throughout the customer experience. Bank of America... you really have a gem working for you and I see Mary definitely climbing the corporate ladder - Make sure you guys keep her happy because we definitely need people like Mary who go above and beyond! Thank you!
Main location142 E Olive Ave Burbank California 91502 US(818) 840-1600
