April Carman8 days agoFrom
I have been a long time patient and happy with my care and treatment to this point. However, today I went for my appointment and not only were they not enforcing the mask policy, but there were no obvious COVID prevention practices (temp checks, not allowing patients in the waiting area, etc., as compared to what I have experienced with my kids at their dentist and orthodontist). The dental office is one of the highest risk environments and so this lack of public health care for patients is concerning. Sadly, we are now finding a new dentist.
hanna lnenicka8 days agoFrom
I’ll give one star because they actually were nice on the phone and rescheduled a new appointment that we missed. The lady up front ask my husband for his dental records (which he didn’t have because they said we ONLY need ID and insurance card.) So he comes home all in a hurry and gets the papers and goes back up there... he’s told “sorry were going to cancel your appointment today”. It only took him a few minutes to get his papers and come back. he replies but I was early to my appointment? This whole situation is so crazy it blows my mind... they reschedule him a month out????? The whole point we had to get him in so early is because he’s in so much pain on one side of his mouth??? The lady seemed so nice on the phone at first like yes we need to get him in right away. I think the lady I talk to on the phone and the lady he talked to are different people. He can’t wait another month! So rude.
Daniel Gerber8 days agoFrom
Been going here forever. They have great customer service and don't tell you a bunch of stuff that isn't true about your dental health. Had that happen at other places. Solid dentist for as long as I can remember. Over 30 years.
Main location3095 Keene Rd Richland Washington 99352 US(509) 628-8433
