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It's difficult to encapsulate in one review how much love I have for these women and this company. I have been in the creative workspace throughout my entire career and have immense respect for how much effort and planning goes into organizing a well-designed, well-curated event. Bash elevated every element of our wedding weekend, from the early stages of planning to the execution of both our welcome party and wedding day. I knew it would take some very talented, organized women to wipe out all the fear and anxiety I had around not being in control. Mollie and Ashley did just that.
Mollie is the most direct, to the point person I have ever worked with, and it was very clear to me from the beginning of working together that she would nail this for us. Her background and experience in the industry are unparalleled and I knew any hiccup encountered would be handled in stride. I was a very lucky bride, no fires looming, no pandemic canceling our event. But I have no doubt that if the universe was not on our side that weekend, Mollie would have handled it perfectly. Mollie and her day of Bash team were like a chic, secret service, perfectly orchestrating the day we had always dreamed of sharing with our friends and family.
Ashley pier flawlessly orchestrated all the fun stuff, design. Ashley and I worked together instep, she hit the mark on all design elements from our invites to the overall look and feel of our wedding weekend. This portion of the process meant a lot to me. I wanted everything from the graphics to the table settings to feel on-brand to what I would create in my own home or for my own client. Ashley absolutely crushed it! She somehow managed to wrangle my scattered and diverse vision into something boho, rustic, and at the same time elegant and refined. I could go on forever about all of the beautiful details.
I truly consider Ashley, and Mollie friends. If I could work with these brilliant individuals every day, I would. Thank you to the Bash Team for giving us everything we wanted and more.
Love, B+T
Very serious warning signal to anyone evaluating Bash Please.
In less than 30 days, Mollie and Sunna broke our trust, had a series of objective oversights, and when we tried to approach them with constructive feedback, they took zero accountability. To make things worse, when we decided to part ways, they didn't have the decency to return any portion of our 5-figure retainer after completing 0 of the 65 checklist items listed in their wedding checklist and no date/venue booked. We're now in a position where we'll likely have to push our wedding to next year, which is a stress on both of our families. They took our enjoyment out of the process, which is every couple's nightmare and the complete opposite reason to use a wedding planner.
Confusion and frustration started early and led up to our cancellation on the 28th day. After signing the contract, we never had a formal onboarding discussion to talk about venue requirements, process, timeline, budget, etc. There was no cadence on communication or when to expect things, they missed cities and venues we requested, missed requests in emails, gave us false information on venue tour dates, there was a lack of transparency around total site & infrastructure costs in the venue presentation, general reactiveness, and they were very defensive to any kind of feedback, disregarding inaccuracies and confusion we raised, and did nothing to try and resolve the situations.
Here are some examples:
Example 1: we wanted to tour a venue on a specific weekend we were available. They told us multiple times that we could not go on a weekend or without them. We reached out to the venue directly and were immediately sent a PDF wedding packet that listed multiple weekend tour dates that we were available. We surfaced this to Sunna and Mollie and they disregarded the mix up both over email and on a phone call and never addressed why they gave incorrect information. Whether it was a lie or mistake, not addressing it directly with a reasonable argument broke our trust very early, which could have been easily avoided.
Example 2: we provided detailed venue feedback to the first vendor presentation in writing with concrete next steps. 3 weeks after receiving our feedback, they sent the next venue update where only 1 venue was added in a city outside of what we requested, the rest was duplicated from the original venue presentation, 4 cities were missed, no communicated guidance that more were coming, and there was no update on tours that were supposed to happen in 2 days. We also found out that one of the venues they had us visit had very high, required infrastructure costs that weren't reflected in the venue presentation. Their lack of transparency and communication deepened our mistrust.
Example 3: we sent Mollie and Sunna a detailed email walking through objective oversights we documented, how it's affected our experience, and asked to jump on a call to talk through fair/reasonable next steps. Instead of what should have been a calm, professional ending, they had an aggressive attitude, and disregarded all of our feedback and concerns. Since we were only 28 days into the contract and hadn't booked a date OR venue with them yet, we asked if they could return a portion of our 5-figure retainer in good faith. We were open to being reasonable and compensating their team fairly, but they completely ignored us and remain unresponsive.
Our recommendation for prospective clients (1) ask for a longer grace/cancel window in case you have an experience that we had, (2) ask for a fixed fee arrangement to avoid fee creep, (3) keep oversights documented and share documentation with them proactively and (4) if you want a wedding planner that prioritizes your experience and enjoyment of the process, it's best to look elsewhere.
