Renee Jacobs15 days agoFrom
I don't have the energy to discuss all of the issues we had but my father passed in October. We met with Basham to set up his arrangements and everything seemed to go fine. Once they had our signatures, we could not get ahold of our rep Spenser no matter how many times we called and left messages. I sent over the obituary along with his photo and his obituary was posted but without his picture and the service times. My father was going to be cremated and we emailed Basham multiple times and called several times to choose the urn my sisters and I wanted his ashes divided into. We never heard back. I called the day before he was supposed to be cremated and they said we are missing signed paperwork only to go back and look and realize they did not print it out. His ashes were going to be mailed to us as my sisters and I live in Texas and Florida. They said the ashes were waiting for us to pick it up even though we had already paid for the shipment. It took several weeks for them to get my father's death certificate and mail it to insurance. This was one of the most stressful processes we have ever endured on top of losing our father. I did give them a 2 stars because they did a great job in preserving and presenting my father and I am assuming due to all of the mistakes they made, they brought doves to be released at my dad's service. I understand that my father was not the only individual that was there and being serviced but it is so hard on families when there's no communication once the financial side of things have been taken care of. I won't say I do not recommend Basham primarily because my dad looked like he was just asleep but I will say get all of your questions and items needed in place prior to signing so you don't have to experience what we did.
J. R.15 days agoFrom
Hugo helped us with the arrangement for our father and was nothing short of professional and understanding. I was honestly stressed with all the arrangements, but shortly after getting in touch with Basham Funeral Care, they were able to help me. I didn’t realize I needed an appointment before showing up, but Hugo was able to accommodate us immediately. Morgan was also very helpful and professional during the aftercare call. Thanks to you all for making these difficult situations just a little easier.
bobbi bowden15 days agoFrom
When my wife Bobbi passed away, we wanted to give her the best possible service we could give her with no regrets. We couldn't be happier the way everything turned out and the whole service from start to finish was absolutely beautiful. I just wanted to thank Adrian and the entire team at Basham Funeral Care for making Bobbi's service the best that it could be and for all the help along the way. Also I wanted to thank Kathy Mills for all the help with the aftercare part of it and all the legal stuff that has to be taken care of. I didn't know that Basham provided this service, and I really appreciate all the help that Kathy gave me to make all of this a lot easier and to take a lot of the burden off of me. Michael.
