Morgan Parker2 months agoFrom
My 14 year old daughter came home upset because she bought a candle for $15.95 did not get a receipt and tried to return it 30 minutes later. The store clerk wouldn't refund her all of her money because she didn't have a receipt or an ID. They remembered her coming in a half hour earlier and also remembered her the night after when I called about it. They gave her a bit over $12 on a gift card that she didn't want. This is stealing. She also was told by the staff that she was not to walk in and out of the store because she was disturbing the customers. And if she was going to come in, that she needed to buy something! This is outrageous and upsetting. I called the manager and she was completely rude and spoke over me, and told me to call their national customer service number. Very rude and not willing to help at all. She obviously doesn't care one bit about customer service or repeat clientele. I wouldn't recommend anyone shop at a store that treats clients like this. Very unfortunate someone running a store would risk losing customers over refunding a child her measly $15.95 vs. $12. NOT A SMART THING TO DO. And learn to be a better with an unhappy customer instead of combative. 0 STARS.
Aven B2 months agoFrom
My family and I absolutely love this store but at this location specifically the service is not that great especially Tia she was very rude when we were asking for help and we will be avoiding her in the future. Other than that they're pretty organized but they don't have try me bottles for most of the items.
B2 months agoFrom
I was really disappointed with my experience at this store, yesterday. I was so excited to walk in because where I moved to, there isn't a Bath & Body Works, and I hadn't been to one for 3 years. First off, I know how Limited Brands works. I worked at Victoria's Secret for 5 years. I know they tell you to engage a lot. And I also know that they tell you to engage A LOT MORE when you think someone is stealing. Within my first few minutes of being in the store, only one person came up to me. They were helpful, I told them how excited I was to be in the store, and I moved a long. Then, another person approached me, and I thanked them, and moved along. They then started to follow me. It made me extremely uncomfortable, so I decided to move to a different part of the store. I also noticed employees looking at me and talking over the headsets. Then, I literally couldn't go one minute without having another employee ask me if I was finding everything alright. I was observant of how they treated other customers... nobody else was getting the same treatment. Soon, it became not only annoying, but uncomfortable, as I knew what they were thinking of me. I had a small backpack on, and it was on my back and closed. I don't know how they thought I was going to steal anything, and more importantly, I have no clue WHY. I was just so excited and happy to be there, and even if I hadn't known why they were harassing me so much, it would have still felt incredibly annoying. I went in, intending to take advantage of the sale, and to buy items that I hadn't had the opportunity to buy for years.... needless to say, they missed out on what would have been an almost $200 purchase because they made me feel like s**t. I don't intend to ever go back there. And I plan to contact corporate about my experience. Do better.
