Raymond Shelden2 days agoFrom
Two guys worked hard for hours fixing a 60 year old plumbing problem. They kept at till it was fixed. It works great. THANKS
Bob Schweinsberg2 days agoFrom
We're selling my parents home in Big Bear. BBCSD detected a slow but persistent water leak somewhere on the property. I'm not really familiar with the local talent, (we're flatlanders, as my dad would say). I saw that my parents had used Bear Valley Plumbing & Heating several times over the years that they lived in Big Bear, so we gave them a call. We were pressed for time, Rebecca and Ally were professional, friendly, and very helpful. They were able to quickly set up an appointment with a technician to troubleshoot the leak. Quentin was at the house in short order. He was thorough, explaining what he did every step of the way, before he did it. Within a couple hours, he had it narrowed down to the main water line. He gave us three options, explained the pros and cons of each, and told us to take some time to make a decision. The next day, we went in person to talk with Rebecca and Ally. First we talked payment options. When that was worked out, we let them know we had a timing issue and asked if they could possibly fit us in. They were ready to start right away, but they agreed to wait until the property was photographed in preparation for sale. They started the process in the late afternoon, sometime after the photographer was finished. Rebecca, Ally, and Quentin kept us informed every step of the way regarding payment options, when the marking for utilities would happen, when trenching would begin, when the plumbing repairs were started, when the repair was finished and when the backfill would be completed. Quentin even sent photos of the work. I didn't get their names, but we met the the trenching crew and they explained what they planned to do. I was amazed they were able to leave the yard as it was before the trenching. The job was finished three days before the home hit the market. We couldn't be happier with the experience. Many thanks to everyone at Bear Valley Plumbing & Heating. Don't hesitate to give them a call for any of your plumbing & heating needs...
Jennifer Sunderland2 days agoFrom
So far have had the best experience with diagnosis. Kyle helped me understand the problem thoroughtly and talked through the options. I highly recommend them so far! First repairs should be within a week or so. I'll do another review then.....
Main location612 W Big Bear Blvd Big Bear California 92314 US(909) 323-0055
