Recently returned an online order. Store associate made a mistake and instead of going straight back to my credit card the manager on duty, some lady not wearing a name tag, refunded it to a gift card because that's all her options were she said. I had the online receipt, my emailed receipt, and the card I paid with. I begrudgingly agreed because I was going to buy a vacuum sealer online anyways. I went home to spend it and it had no money on it. I called the following day to the customer service on the back of the gift card and was told that the store deactivated the card because they felt I was returning an online order I didn't own. She asked me for my ID for the gift card, it matches the online order, and I have the emailed receipt. Did she not notice that? So the customer service rep from corporate did some digging and when they finally got a hold of the store the manager refused to explain to her why and to reactivate the gift card (I was told could only be done at the store level). Pathetic. So corporate customer service had to jump through a bunch of hoops to refund my credit card. I was about to go buy it from Target but the online employee offered me a really good discount as an apology and expedited shipping for free. I thought I'd give this store another shot and that same rude manager was there. The entire time I was there I could see her nodding towards me and mumbling stuff to other employees. When I asked them what it was she said they were clearly uncomfortable answering. No idea what her problem is but I'm never shopping there again and I just returned all the items I've purchased there (I got a new vacuum that especially can handle dog fur, some bath mats and towels, a new pair of sheets, and a few other things). Ridiculously rude management there. I tried to call the store manager about it and I just got hung up on. I've gotten 3 apologies from corporate and an email apology from their regional manager about this.