No line and staff ringing me up were friendly. I ordered a sandwich and they told me it’d be about 8 mins and to stand at the pick-up area and they’d call my name.
But then everyone disappeared into the back except one guy, who they left running the register and making coffee orders on the opposite side of the store. I watched him make 1 coffee and then casually wash dishes while my sandwich sat in the sandwich press getting cold with the timer going off. Twice he came over, hit “snooze” on the timer, didn’t bother to acknowledge me, and went back to coffee duty (to be clear, there was no line for coffee either).
Finally he came back over, 15 mins in, and asked if he could help me. I told him i was waiting on my sandwich. I asked if it would still be warm, he said yes.
Here’s a photo of what i got for $17 ($14 plus a $3 tip). The flavor on the non-burned parts is really good, but the burned flavor overwhelms everything.
If your business is going to cook food in front of customers, then the staff shouldn’t disappear in the middle of cooking it and let the customer watch it grow cold and get reheated multiple times.
