Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
We had a mediocre-to-bad experience with Rachel and Bellingham Event Rentals. We found their website easy to navigate, the products were fine, and Rachel was helpful in deciding what we wanted. She divided the order for us for two separate event pick-ups. But a couple months before our event a few emails and two phone calls went unreturned for several weeks. When I called one day to follow-up, Rachel answered and said she’d just been about to call me. One of our reserved items – wire table sign holders – were accidentally left off our inventory on the day of pick-up (pick-up had been done by our caterer). We tried to call and text Bellingham Event Rentals throughout the morning of our event (Saturday) and couldn’t get a hold of anyone. Rachel texted us back early the next morning (Sunday), apologized, and told us we should’ve called/texted her personal phone or her husband’s phone. She said these numbers were on our rental agreement, but they were not. She ended up giving us a $50 gift card to Amazon to make up for it, but we were still disappointed in how half-hearted her text apology felt and how she shifted the blame onto us for not contacting the right numbers, which we didn’t have. Return of the rented linens were done by our caterer, and Rachel said that 2 table rounds were missing and that she’d have to charge us. We mentioned that our caterer had been responsible, and Rachel said she’d reach out to the caterer, but the only follow-up we got after that was a charge to my credit card for the replacements without a warning. This prompted us to call our caterer and ask if Rachel really had followed-up, which she had, and our caterer agreed to reimburse us for the replacements.
In the same message scolding us for not contacting a number we never had, Rachel said our table linens all had wax stains and she might have to charge us to replace them all. She said this over text. It seemed rude to us to get us worried about such an expense right after our wedding before she was even sure, and wax stains on rented table linens must be a pretty common thing that is either a) treatable or b) something you should write into your contract because it’s so common. We mentioned this to a few other vendors and they all found it preposterous. Rachel said she wouldn’t know for sure for a few weeks, which felt like an excuse to delay us from writing this negative review as she prepared to sell her business. It has been several weeks now without follow-up either way on her threat. If the stains came out, why not let us know so we can stop worrying? If they didn’t, why no follow-up about a charge? One thing we suspect is that she was trying to delay us from writing a negative review. I mentioned in an email to her that if she wanted to charge us for more replacements, we’d use the mediation clause in her rental contract. She said that wouldn’t help us in that situation, though didn’t explain why not, and it’s not like we’d take the legal advice of someone we considered the opposition in a commercial dispute. Overall, we were very disappointed with the customer service we received. The business may be under new ownership now. We’d never use them again or recommend them if Rachel is still in charge.
