I love this shop. Let me give a couple examples as to why: My first experience with them was when my girlfriend accidentally had them copy the wrong key. When she went back to get the right key copied, they wouldn't let her pay. When I heard that story, I vowed to always use this shop. I went there myself a few months later to get some keys made and found them to be prompt, pleasant, professional, and personable. Yesterday, I had a key which had broken off in a lock. They spent 15 minutes getting it out for me. Because I bought a padlock from them on the same visit, they refused to charge me for the key extraction. What I especially appreciate is that they greet you the moment you walk in. It doesn't matter if they're busy. They immediately let you know they appreciate your patronage. I run a service business, myself, the exact same way. This is how it should be done and companies who do it this way deserve our business. USE THIS SHOP. :)