Belle D4 days agoFrom
Incredibly terrible customer service. I consider myself to be an understanding person but these people were the worst to deal with. I used a physical gift card online to purchase a discounted item that was supposed to be picked up in Orange by accident but I asked if I could instead get it here. They said that there was no problem and that they could do that. However since they did not know I bought it on a gift card they returned the money ON the gift card which I did not have because why would I bring an empty gift card? If they had told me from the start the money would have to be returned to the original card I would’ve just picked it up at Orange but again, this was NOT disclosed! They put my item on hold and gave me a note with the words “suspend transaction.” I decided to try my luck and see if I could find the gift card but I could not so I came back the next day to see if we could work something out. At first, everything seemed like it was going to be fine, they told me that the previous person who helped me should NOT have returned the money from the start unless the gift card was there and that they were sorry. But then they began to ask me again where the gift card was which I mentioned several times I no longer have it and they doubled down saying that it was returned on the gift card? I thought you just said that shouldn’t have been possible? They told me to call customer service to get the money back which I did and it will come in mail. I asked if they could atleast hold the item which again they could not, I get that, that’s fine. I asked them if I could atleast use the note with the “suspend transaction” that had a bar code and the discounted price if they still had it in stock when I come back. Then they said that that note had NO meaning and even if I got the gift card back it would’ve done nothing??? These people are absolutely hypocritical they first act all nice and caring but once they see it’s no longer working out they double down and blame you for the problem. It wasn’t about the money, I just wanted the item, and even then I’m more upset above anything with the employees choice of words and actions. If they can’t do anything about it at least admit your faults instead of giving a customer hope and having them chase a line that leads no where. I hope I never have to come here again.
Desiree Williams4 days agoFrom
The store is well organized and we usually have great service. The staff member was on the phone with another customer when we arrived so we waited. When she finished she asked what we needed which was easy since we knew what we wanted. She found it; completed the transaction and walked away. Customer service is important to me when I visit a retail location. She never said anything like "please", "thank you" , etc. or even smiled. We felt like an inconvenience rather than a valued customer.
Travis Brooks4 days agoFrom
Always a good experience here. The employees were very helpful in finding what I needed. Well organized with a wide variety of products including both apple and windows. I went to Micro Center first but they only carry Apple products.
