I had an awful experience at the Best Buy in Union City, CA. When I went to pick up my online order, I showed the barcode on my phone's app, but I was still asked for an ID. Strangely, the previous customer wasn't asked for an ID to pick up his items. I've been to other Best Buy stores to pick up online orders and was never asked for an ID because I have the bar code on my app. This inconsistent treatment was frustrating and unnecessary.
After finally receiving my air purifier, which came in a big box impossible to miss, I picked up another item and went to the register to pay for it. The line was long, so I opted for self-checkout using the mobile app. After paying, I walked from the register to the exit, holding my phone to show the receipt to the staff member. Suddenly, a lady came running out of nowhere, asking me if I had gotten the air purifier from the pickup counter. I confirmed, and she backtracked by saying something about me visiting the website to get information on how to use my new product.
Her approach was offensive because the tags on the big box I was holding showing it was a prepaid, online order were very visible. I felt singled out and scrutinized because I look different and this lady assumed I was probably stealing the air purifier. Up until last Saturday, I was a loyal customer, but now I'm not sure if I feel safe visiting your stores. I will probably take my business somewhere else.
i bought a open box excellent condition laptop. after 16 days I've realized there is an issue with the adapter. I called customer service, wasted around an hour to be suggested to talk to manufacturer of the laptop. Which I have done prior to - they said it is bestbuy's responsibility.
here we are, year 2024, one of best stores are become one of the worst. now the only thing you need to do, is to directly buy from manufactory to remove fodders as this store.
[edit] below support commented to reach them out. well, you are not gonna surprised. I contacted them, and nothing happened.
