Best Buy

Chain retailer with a large array of brand-name electronics, computers, appliances & more.

The customer service from the Best Buy employees is always easy and friendly. Unfortunately I had a really frustrating and poor experience with the Geek Squad employees working June 18th. I had an appointment at 4:40pm but was waiting at the register for at least 5 minutes. I wasn't the only one left unattended at the register there was a second customer who also had an appointment at the same time. I saw into the back and there were two employees (aside from the lady who helped me) that were just sitting around. One made eye contact with me and slipped off out of view looking a little embarrassed that I saw him. I brought in a Sonic toothbrush in hopes they could help me in any way. I tell the lady helping me that I need help pressing in two tabs and tightening a screw. They ask for warranty information and I tell them it's expired but I'd be willing to pay for the repair. She picks up the toothbrush looked at it for 3 seconds put it back down and said "Yeah we don't have the tools for that". So I tell her I don't have good motor control and that I really need help since I cant hold my fingers that way. She just looks me in the eyes and says "no" (no sorry or anything) I say "ok do you recommend going to a local repair place?" And she says "they won't take it, so no" and at the point I just say "ok" and take the toothbrush and leave. I’m so bummed to have a bad experience here. Thank you to the Best Buy employees who helped me as best they could. To the employees working at Geek Squad, I hope you find jobs where you don’t have to help others as it seems you really don’t like it.

Nice devices and service!

Absolutely WORST Customer Service Ever and borderline Elderly abuse!! Promised to deliver and SET Up microwave for our elderly parents Did not follow through or even try That was the Only reason we went with BB in the first place After SEVERAL calls and being sent to different agents The bottom line is too bad so sad find a way to do it all yourself I personally would be humiliated working at such a despicable place

Nice devices and service!