I had an incredibly frustrating experience at Best Buy recently. I had placed an order with a trade-in but later decided I didn't want to go through with the trade-in. I reached out to customer care over the phone and chat, and they assured me that I didn't need to cancel my existing order—just not bringing in the trade-in would cancel it automatically. However, when I visited the store.
After wasting two hours at the store, the staff told me that the customer care representatives, who are apparently based in a different country, don't have complete details about the process. The in-store staff were lazy and completely indifferent to the inconvenience I was experiencing. They offered no real help or solutions, and it was clear they didn't care at all about the situation.
If you're considering visiting this Best Buy location, I strongly recommend going to the Dublin or Union City stores instead. The service here is abysmal, and they clearly don't value their customers' time or satisfaction. Avoid this store at all costs.
Cathy at customer service was great. They have Mario All Stars 3D in stock. Tons of copies. 🥳 Funny & friendly. This location is massive. So many TVs. They even have a TV viewing rooms 🤟🏾 I recommend Best Buy for any tech shopping.
