M K (Zen)2 hours agoFrom
The associates are only friendly and nice if your purchasing under his or her register. The customer service rep. is not willing to help and give off an unwanted vibe. In the end, she did have a bratty attitude. All the customers that were in line behind me were all told to go to the department where they bought the merchandise, instead of helping them. "The Supervisors are total Cons", they are clearly below the uneducated group and only have the street smarts to problem-solving issues. The two Supervisors I had to deal with could have easily solved the issue if they add another 2% of effort, instead told me they are not able to assist me and have to call Best Buy CUSTOMER SERVICE Hotline. What's the point of having a customer service center if they tell me to call a hotline. In the store, I called the Best Buy customer service hotline. The customer service rep that I called told me the reps at the store are lazy and this could be easily solved. I had to visit this location four times to get my issues resolved. Btw the general manager or district manager should know all the associates including the Supervisors do not wear name tags no wonder one is able to file a complaint. In addition, DO NOT have this location for STORE PICKUP THIS LOCATION, ESPECIALLY IF YOU'RE PURCHASING VALUABLE HIGH-END MERCHANDISE. Check the photos of this gaming PC that I picked up at this location. This rig cost a little over three thousand dollars and had to wait three weeks to get.
Philly2 hours agoFrom
Ordered online and went to pick it up...very smooth and quick process. In and out within 5 minutes, just as it should be when picking up after ordering online....thanks!
Antonio Hodge2 hours agoFrom
Really friendly knowledgeable employees they'll go above and beyond for you.
