It's in the details!! It was our first time at this salon, since we haven't lived in WA for all that long, but we've been to lots of grooming appointments with our dogs over the years. Best Friends really has their service down. They are efficient, but caring. Our dog, pictured here, is a 14.5 y.o. Portuguese Water Dog with a thick wavy coat that needs grooming every 6-8 weeks. He's in very poor health (sore joints, deaf, and some neurological issues), but they handled him with patience and kindness. The groomer was observant and responsive to his pain or discomfort. They even scheduled him for early check-in and quick turnaround so that his stress level would be lower. On top of all that, his cut looks great!! It's even all over, which is amazing because I'm sure he layed down most of the time. Well done!!