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Main location406 Live Oak Ave Irwindale California 91706 US(800) 336-3346
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
If your shipment says a certain date, expect at least 1-2 weeks extra. Terrible service. Second time this year that I have had to do hours of phone calling and problem solving to get my pallet that says to deliver by X date, but it gets pushed back a week because Best Overnite only picks up full trailers. Very poor service and they do nothing to try and meet the expected ship date goals. Its not my job to fill your trailer, its your job to ship on time.
REPLY: You are not telling me the truth because AAA Cooper is telling me you only pick up full trailers when the shipment is going to California. My pallet is already on the way back to me because I cant wait.
The customer service team is trained to be combative from beginning to end. We were missing a pallet they had told us was delivered. I asked if they could verify the address that they delivered it to and they would not say the address. I told them the address it needed to go to and she said "thats the one we have" then my freight was delivered the next day.
I liked using them before I had to interface once with their customer service team and just that one time has made me never want to use them again.
I ordered a Speediance (large exercise equipment) and the company used Best Overnight Express for the delivery to my home in Arizona. I was nervous after seeing so many negative reviews, but my experience was a positive one. I received a text on Friday April 14 to set up preferred delivery of my item. I asked for ASAP delivery and the item was at my house before 9AM the following Monday, April 17. The delivery driver was efficient at unloading my item and placing it in my garage where I wanted it.
