Big Bear Vacations is your best solution for amazing service and a memorable time in Big Bear. They are professional and friendly. The vacation rental we booked was beyond our expectations; it was big, clean, comfortable and simply perfect for us. With Big Bear Vacations we had a feeling like they are our family, that's how caring they are. One thing is for sure, we will keep going back to Big Bear Vacations for all our future Big Bear trips!

September 28-2011 Allen A. Mainayar Temecula, California

We rented a cabin planning to celebrate my parents 35th wedding anniversary on 2/14/15. Unfortunately my mother was hospitalized, dying and put on life support, then sent home for 3 days of hospice care before passing. We called Stacie Linka on 2/10 from hospital to cancel our cabin. She told us she would cancel the reservation, not to worry about it and she'd refund everything within the week. We'd see it on our card within 30 days she said. We were so pleased. She seemed so compassionate and understanding.

Three months later she hasn't reversed the charges. I disputed with my credit card company and she disputed my dispute.

I contacted her directly again. She now claims she never agreed to credit anything. She wrote:

"I am not reversing any charge. You cancelled your reservation 3 days before your arrival. I understand it was for unforeseen circumstances, but unfortunately for purposes of the contract that does not require me to issue you a full refund.... At no time did I offer you a full refund. I am sorry for your loss, but that does not constitute a financial loss for me or my company."