Loading...Loading...Main location41011 Big Bear Blvd B Big Bear Lake California 92315 US(909) 547-6015
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Amenities
From the business
Identifies as women-owned
DO NOT RENT THESE CABINS: I had reservation from at Lakefront Hideaway Cabin [39326, Aurora Road, Big Bear lake, CA]. This cabin had snow+ice on the driveway, stairs, patio, chairs, tabes, pathway everywhere - atleast a 12-15 inches snow which was not ploughed since the last snow in the area. Despite calling them thrice between and explaining our situation, we were just denied by RENA (picked up our call twice), quoting there's nothing to be done and the snow was ploughed out without even seeing the situation; and that someone would come - noone did. Only Carlyle who picked up the call 2nd time sent someone to have a look at the situation. The guy who came for maintenance to the cabin confirmed that snow was not ploughed out. This lady is so rude that she outright denied any help and rejected the fact that ploughing out snow could have been missed out. it was so risky and the outside area was hazardous and not usable. To top up:doors with broken locks, no soap/shampoo/conditioner/hand-soap in the toilet. When contacted: they say, “we think people come here to enjoy snow”.
