Robert Knight2 days agoFrom
I had a small carpeting job that I needed to do. I had several options in Chico, including Big Foot Carpets, and let me tell you that anyone else other than this company would be a better option. The moment I walked into the store there was no one in the store nor at the counter, so I looked around back and found the guy. He was incredibly rude and disrespectful to me the entire time. Like I had inconvenienced him with my business I guess. Later, after he came by to do measurements, he said he'd email me later with the estimates but I never got them. Not that it mattered though, I had already made up my mind by then. Even if they were the best deal in town (which they weren't) I cannot support such awful and rude customer service.
Elisa DeLaCruz2 days agoFrom
Best Experience!! Home Depot, Wood Brothers and Town Carpet never returned my call so I chose Big Foot!! So glad I did!!! Great prices, great service, knowledgeable & awesome friendly staff. I & M Flooring in Chico came out to my house to do install and these two men were so kind and answered all questions. And did an amazing job on installing my carpet!!
Thank you BIG FOOT CARPETS AND I & M !!!
Tim B2 days agoFrom
We did a large job with Bigfoot Carpet in Chico in 2021. I stopped in one time to discuss how dissatisfied we were. The owner was rude and dismissive. During that visit when I asked for a copy of the invoice the owner told me they didn't keep them on file and we were given a copy. WHAT?!?!? Lies. In November my significant other called several times to try and discuss the issues. In December they finally showed up after I called several days in a row and put a bad review on-line. Suffice it to say customer service was horrible, follow through and corrections non-existent, installation quality was awful, rude employees, carpet not properly cut around floor vents so if closed the air is forced UNDER the carpet - when brought up they said it was "fine" so I trimmed it myself and it is no longer a problem, installers who throw carpet and flooring (new and old) pieces in the ducting and owners who don't care. In fact, when the owners showed up they tried to pass issues off as normal or non-issues. The owners said the plank installer can come by someday after finishing a job, but won't give us advanced notice except for once and then the guy didn't show up. The owners were to get back to us regarding issues with the carpet. No follow-up regarding the carpet issues. Since then they have called two other times and say "he can come now", but I work and she cares for sick family members. We've paid for job and should be scheduled for the necessary work required. Not treated like an afterthought. That won't work and it is NOT good customer service. DO NOT waste your money at Bigfoot Carpet in Chico. Note: We did alter the on-line review after they left, as the owners made mention of the review and I felt it was the only possible way to get satisfaction regarding our issues. I made an error in judgement in editing the review and it proved futile in obtaining reparations for what we are complaining about.
Main location3436 CA-32 Chico California 95973 US(530) 879-0000
