Big Lots

I was there 3 days ago to pick up an order my mom had made online for pick up. When I realized my order wasn’t showing the correct amount of items I chose to go in and speak to someone in person just to see what was going on. I approached Ladena and she at first seemed nice but quickly her tone changed when I tried showing her screenshots of my order. She started raising her voice at me and getting agitated. She refused to look at my screenshots kept telling me I probably ordered from another store. Then proceeded to be loud about personal information like payment information for everyone at the register and in line to hear no sense of privacy at all. Then proceeded to tell another worker if he could come up and explain it to me differently because clearly I didn’t understand her at all. It had nothing to do with understanding her she refused to listen to me or even try to help me figure out what was going on. She was very condescending and rude.when I asked to speak to someone above her she told me she was the manager of the store. Her tag stated she was a shift lead. I worked in retail and would have never treated a customer the way she treated me. I will never enter this store again and I’ll make sure to let others know to avoid it as well. That woman was clearly on a power trip and needs some serious retraining.

Customer Reviews

2.8

3 Reviews

HAROLDINE “KAY” BRODT23 days ago

From

The variety and prices are fantastic! My only negative is the bathroom is ALWAY dirty when I visit:[

Allie B23 days ago

Sheila23 days ago

Update: Staff is visible, helpful and present. Thanks for your help Amy! Prior - Clean, well maintained and managed store. Reasonable prices.