Redd Five4 days agoFrom
Came in a half an hour before closing with a nail in my tire. Cool cats had it fixed in 20 minutes. Good guys over there!!!
amanda C4 days agoFrom
Tech ordered a new set of tires for my treverse. They were quick and efficient! A little disappointed because the tires are kinda cheap but got a great deal/sale! Everyone was very nice . Always have a good experience at big o on Clayton rd in concord
Kyle Carbone4 days agoFrom
My family has been going here for what seems like decades. Always a great experience due to the knowledge of the FRONT DESK employees. I specify front desk because one of the kids they hired in the back ALMOST JACKED MY TESLA UP FROM THE BATTERY to remove a tire for a leak inspection!!!! c'mon, gotta know better!!!! Glad i was watching and ran out to stop it before it happened. That could have been costly (for Big O!). I also showed up 5 minutes before opening and was the 2nd in line. Once inside, one of the newer/younger front desk guys brings me over to a computer and after i explain my issue he goes "wait, you're not Sean?" to which i reply "No". Then, he proceeded to talk THRU MY CHEST to the "Sean" behind me without even saying "sorry, i need to help Sean, you can go to another front desk guy" which put me at about 5th in line once i finally got to talk to someone... if i take the time to show up early, its for a reason and i expect to be treated as such. This would have resulted in a 3 star review but Jim saved the day with the friendly conversation and the willingness to try to patch a hole in a not-so-ideal area. I will be back, but at least i know who to watch out for now!
