TL;DR: messed up first drink. I asked for different milk (offered to pay extra too) on the redo but lady said no, obviously to avoid any additional effort on their part. Drove away, cup had hole, spilled everywhere, called, would not refund unless I spent 30 mins and 18 miles to drive all the way back there, nope.
Ordered two blended drinks and something went awry with one of them so they said they had to remake it. Verbatim:
Me: if it's not too late, may I please make a change to that drink? Her: No, it's an extra charge and I already rang it up. Me: I would be happy to pay for the extra charge if that's okay. Her: There's no way for me to charge just for the different milk on the computer. Me: Oh... okay. Her: Well I mean I guess I could void out the entire transaction and then charge the whole thing all over again. ((with an attitude like the effort involved would be worse than Sisyphus' rock))((and only one other car in line with 3 baristas on duty so time wasn't that much of a concern...)) Me (keenly aware of her desire to do as little as possible but still hoping. Hesitantly....) Well, I mean, I wouldn't mind that, if you would be okay with it... Her: I mean I guess I could but like it would look really weird on your credit card statement and then your bank would probably flag it as suspicious... Me: .... Her: oh it's too late Sorry she already put the base in. Me: that's okay.
I had already tipped $2 by the way.
I drove away only to find that my drink had a hole in it. I discovered this because it spilled coffee on my white shirt and all up in my car and in my drink holders. I was already 15 minutes away and did not have time to turn around and have it remade and stuff, so I called, explained the situation, and asked if they could please refund that drink on my transaction. The person who said she was the manager said I would have to come back and show them the cup in order for them to do that, and that she would be there until eleven (it was about 1030 when I called).
I said that policy didn't make a lot of sense... Couldn't anybody just stab a hole in their cup and show it to you? Her response: is that what you're saying you did? I said nope, just seems like a silly rule. Anyways we ended the convo; she offered to give me corporate's email and I said no no thank you have a nice day.
I can't comment much on the drink because most of it is in my cupholder or on my shirt.
