D C12 days agoFrom
Stay away from this place! Went to Bonus Hand Wash & Auto Spa with my friend for a car wash of her brand new car. They used a very strong soap (as we were told at the other car wash) and sprayed it all over plastic buttons and they stayed ruined. We came there to figure out what happened and how it can be removed and they said they didn’t do that and didn’t even look at the car(!) or tried to figure out how to clean it off. They just said “no no no it’s not us”. So rude. We didn’t ask the money back, we wanted to know why and what’s going on. The manager or whoever that person was refused everything and we had to go to another car wash where the person looked at it, was very helpful and politely explained us they used an aggressive soap for seats and it’s hard to remove, they stained it all. We can try to fix it and it will cost a lot of money or the easy fix there is to replace the car with a manual transmission. New buttons come with!!! Unbelievable and so horrible!!
Sean Ross12 days agoFrom
This place has really gone downhill. My third of three bad experiences with a wash here in the last few months. Refuse to do the actual work to fix it and claim you just didn’t pay enough, despite it clearly stating they will vacuum the interior of the car and wipe it down. Car was just detailed 1.5 weeks prior, and was not that dirty coming in except for typical kid stuff. The management is extremely rude and unfriendly from the time you pull in to the wash.
Grita Sudziute12 days agoFrom
Worst car wash out there. First they scammed my friend and made her get detail car wash for $300 and said there are no other options for her. I was the one who referred her there - so it made me look really bad. Then they charged my boyfriend $50 for a regular car wash just because he has Tesla model Y. Saying this car is oversized. I hope this place goes out of business soon. I’m never bringing my car there.
Main location2800 Lincoln Blvd Santa Monica California 90405 US(310) 399-5773
