Edit After being here a second time I was greeted by their tasting manager who was very kind. The wine is amazing and they experience was lovely. I will definitely keep my membership.
First time picking up an order as a wine club member. The indoor area is nicely decorated. But that is the only thing I found nice about the experience. First of all I got an email saying that they would make an exception and “allow” me to pick up my case of wine instead of shipping it because they only have so much space to hold it. So, once I got there I figured the case was ready. I was wrong. When I got there I was the only one at the counter (the patio was all empty). I was “greeted” by one girl at the counter and two others in the office. While the one girl gathered my 12 bottle order the other remained in the office on her cell. I was not offered anything as I waited. Once the order was ready I was handed the large case and not offered any help to my car. They couldn’t even get the door and only offered to close it on my way out. I’m not sure how they thank others for being a member of the highest tier of there wine club but I hope it’s a better welcome than I received. The discount is nice and I do hope I enjoy their wine because otherwise I will not be continuing my membership when I get treated much better at Scott Harvey’s or Tera D’Oro.