I really hope management reads this review.
First off we decided to celebrate our daughter's 12th birthday here. We payed over $600 for 5 kids and 5 adults. That included food, bowling, and arcade cards. We get to our two paid lanes and notice right off the bat that the party next to us is not very " welcoming " . They immediately start staring at us and whispering. I could see the older man of this particular group grow increasingly aggressive. His behavior was just odd. The next thing I know, a woman that works at this establishment tells me that the kids need to not walk thru the party next to us. Confused..... I asked her to repeat exactly what she was telling me. She told me that the older man was complaining and making a big deal that the kids were supposedly walking thru their paid section. None of our party was doing that. Within minutes of the complaint, a woman from the party next to us started yelling and flipped us off. Then they started mocking some of my daughter's friends! That was it for me. I asked to move. We LITERALLY had to move our entire party.
Honestly, I think kids parties should not be next to adult parties. I believe this was the issue. They didn't like the kids and found any way possible to make us uncomfortable enough to make us move . The whole situation was unfair and uncalled for. I really wish they offered us a partial refund! I have never been so embarrassed in front of other parents and having to answer the questions coming from my daughter and her friends like....
Why are those people mean? Why do we have to move? Why do they not like us?
So uncalled for ...... and I feel someone from this establishment should make it right!
UPDATE I was contacted by this location and after a few emails to corporate, I received a response. I am pleased they gave me a partial refund and offered us to come back. I do hope they follow thru and blacklist the party that was next to us and train their staff correctly on how to handle these type of situations.
The staff was nice enough. No complaints about that. Being said...
This place was an absolute nightmare to bowl at. While the seating and screens are nice, the lanes were absolutely packed. Worse yet, our lane was completely stripped of oil by the time we were able to bowl. I couldn't even get a single good throw with my main strike ball, had to default to a spare. It was worse than a short oil pattern. It was literally a no oil pattern. Balls coming back through the ball return with absolutely zero streaking.
Also, string pin setters are just atrocious and combined with the stripped lane made this place a "Well, I'm never coming back here again" for me.
Absolutely terrible.
