Billy Ray10 days agoFrom
Customer: Robin Craven. I am extremely happy with the quality of service from Boyd’s Tree Service. I’ve used them two other times and they have always been very professional. Recently, they came to remove two large trees from my front yard and stump grind. The crew was fast, efficient and polite. Sadly, when they did the stump grinding on one of the stumps, they accidentally cut through three of my irrigation lines that caused a small flood in the driveway and cut off all water to my front yard. I called Boyd’s that night. Dave answered and came out in the morning to assess the situation. Dave took responsibility and fixed my irrigation lines THAT DAY! I was more than impressed with his willingness and competency. It was crystal clear that Dave knew exactly what he was doing. I love Boyd’s and WILL hire them again. I highly recommend them as I am over the top happy with their entire team
Francisco Rivera10 days agoFrom
I had a bad experience with this buisness. Under contract it was stated that they would cut and leave the wood from the removal at specific lengths of 12"-16" for us to split for fire wood. They failed to do so leaving massive pieces of wood from the trunk that not even 2 people can move. While they were removing the tree they accidentaly dropped a log on my porch and cracked 4 boards. They pointed out only 2 boards that had been broken not all 4. They offered to replace the boards. I did let them know it was 4 not 2. They gave me time and date, they did not show. The following week they showed up without notice. Not an issue but not professional at all. After fixing 2 boards they sat there and asked me if I wanted them to fix the other 2 that had been broken during the job. I told them yes from the beginning I had said fix what had been broken by them. They argued with me about fixing them because there were other boards broken not by them before they started the job. I explained to them that I only wanted what they broke repaired, not what was already broken/cracked prior. They expressed they were not happy at all about the situation and were adament about not wanting to repair the damage they caused. I finaly convinced them so the continued to get more material to replace the boards they had broken. Some of the material they used was cracked along the whole board. At this point I am just tired of dealing with the situation I paid about 3500 and still had to go buy a chainsaw to be able to minimize the size of the wood they left that we could not move or do anything with due to the fact that they failed to do what we contracted them for and leave it at a certain size for it to be workable by my family and i.
Denise Norwood10 days agoFrom
Our tree split in half and fell on the front of our house yesterday around 5:00. Boyd’s tree service had it cut down and hauled off, mess cleaned up by 7:30! Great job guys! Came back the next morning and ground out the stump. Highly recommend
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