Brake Masters

Brake Masters did a really good job on brakes all the way around changing out new rotors changing out the lower and upper ball joints on the front end and replacing a fuel pump. They had all of that done in the time that they told me they would and I am very pleased with the outcome of the repairs. I would definitely suggest to my family and friends to go to Brake Masters if they ever needed anything done. Josh and Aaron were very very knowledgeable and very helpful.

I recently took my vehicle in for a brake inspection. I received a call back within the hour letting me know my brakes were fine and had only been worn down by 40%. I’ve taken other vehicles there and they’ve done a great job every time. I appreciate their honesty and integrity.

My wife and I had been going here for years. We both always liked Juan. He seemed honest and cared about his job. Never had an issue.

My wife went here a couple months ago and said dealing with the new manager (Josh) wasn't as good as dealing with Juan. She didn't make it seem like a big deal, so I didn't push it at the time.

I called up just before 4:PM and asked if they could do an oil change, if I could get there in 5-10 minutes. He mentioned the time and seemed very hesitant, making me feel a bit uncomfortable, as if I was asking some super problematic question. I said I could come another day if they're too busy, but he begrudgingly agreed to do it that day.

I arrived just before 4:10 PM, to an empty waiting room and never saw any other customers. I saw another car or two outside, so I assume they had been working on something else. However, Josh seemed rather irritated to be doing his job. Maybe he had plans to get to and wanted to close early? Regardless, I left there just after 4:30 PM, well before they close. So, I'm not sure why he had such a negative attitude about doing his job.

I tried to be friendly when I arrived, because Juan was always so easy to deal with and I enjoyed going there. However, Josh was not as personable, seeming like he had zero personality. One word or short answers until I just gave up. When another employee walked in though, he was friendly, which is why I felt Josh was just upset about having to stay until 30 minutes before they close.

I also did not prefer his choice of music. Play whatever you want on your own personal time, but when you're at work, it shouldn't be your personal preference. Be professional. When I'm at work, you won't come in and hear my music, so I shouldn't have to hear yours either. Unless this type of music is now standard at all Brake Masters? We'll be going somewhere else next time.

My wife and I had been going here for years. We both always liked Juan. He seemed honest and cared about his job. Never had an issue.

My wife went here a couple months ago and said dealing with the new manager (Josh) wasn't as good as dealing with Juan. She didn't make it seem like a big deal, so I didn't push it at the time.