Ryan Joswick24 days agoFrom
Very poor customer service. I spent 8 hours in the ER room, sat for hours when the on call DR would not return communication, they apologized repeatedly at the hospital, was referred by the wrong DR, would not receive returned calls, and I could go on and on about mistakes made. I received an apology letter from the hospital for the experience. But from Tara Sanford with Brault, I received a very cold letter that I owe the money and I need to pay it. I feel this is a horrible company that places profits over people. She and their company did not address the mistakes they made, and outlined in the certified letter sent.To me it's not about the money, it's about principle and accountability. They are abusing the healthcare system and insurance companies, with no empathy along the way. I look forward to speaking with reporters and social media about the experience.
John Stampfli24 days agoFrom
I have had an amazing experience with Brault. The representatives go out of their way to help. Thank you Brault!!!! ❤️🇺🇸
Ashley Silva24 days agoFrom
This is the worst billing company! Never received a bill from this company nor is it on my chart with the hospital he was seen at. Bill is $900 now in collections getting someone to answer the phone is a miracle. Attitude and different explanations from hospital to this billing company differs from person to person. And yes I hope people can band together to get a class action suit against this company because this is ridiculous!!! No bill or knowledge of bill and I’m going to call next week with insurance company to try and get this settled. As collector says they cannot bill insurance themselves and Brault says they can’t bill insurance because it’s in collections.
