Updated: They decided to waive my 2 year old “unpaid balance” that I had no idea existed because I received no information about it until a week ago. Apparently, their auditing of accounts (2yrs later) uncovered this and they decided to bill me— sounds like the customer/patient gets to deal with their irresponsible handling of their accounts.
While I appreciate their manager “wrote off” this 2yr old unknown balance (which they should have done in the first place because I never received any information about it 2yrs ago), and they assured me that the acupuncturist is no longer at their facility, I will not be changing my rating.
Clearly this is a poorly managed business and I chose not to trust them with my health.
This place is awful. 2 YEARS AGO I went in for an acupuncture treatment and received the following absolutely HORRIBLE experience:
- Needles applied to my face and feet, totally normal. Except-- the needles in my face were deep enough to cause significant bleeding that dripped into my eye
- I had exposed feet, the room was very cold and I wasn't offered or given a blanket so was freezing
- Because of the needles in my face and feet, I couldn't move around to ask for anything AND THEY LEFT ME IN THE ROOM WITHOUT CHECKING IN FOR 30 MINUTES.
After that experience I decided I would never go back and just left it at that. I don't usually write negative views but I've decided this is important for other people to know-- *2 YEARS LATER*-- I am receiving a bill and a warning that an unpaid balance is going to be sent to collections. I have NEVER RECEIVED ANY INFORMATION INDICATING I HAD AN UNPAID BALANCE UNTIL NOW. I have lived in the same place since before my visit 2 YEARS AGO and am JUST NOW RECEIVING a bill saying they received "insufficient funds." I am a very responsible human, check my mail daily, check my insurance balances regularly and NOT ONCE have I received any indication that I owe anything until, let me repeat, TWO YEARS LATER.
Obviously, I am incredibly infuriated. If they remedy this situation, I will update this review. Until then, if I could give them 0 stars I would.
