Brookdale is THE BEST!! The people make it GREAT!!
My mom moved to her apartment at Brookdale six months ago and her life has changed in so many ways and all of them are for the better. She is happy in her new environment!! Her meals are served to her three times a day, no more shopping, cooking or cleaning up. Her linens are changed and her room is cleaned weekly. She no longer needs her car (and the expenses related to it) because the Brookdale bus takes her everywhere she needs to go. Her responsibilities are few now which allows her more time to do as she pleases. There are 2 libraries at Brookdale and my mom loves to read. There is a wide variety of activities available and socialization around every corner. Brookdale has a large campus with beautiful places to rest and enjoy the surroundings or wander around and discover new sights.
The people at Brookdale make the experience even better. Employees including the executives, office workers, activities coordinators, nurses, housekeepers, food servers, attendants and everyone else working for Brookdale are so incredibly committed to making the lives of the residents the best they can be. They go above and beyond the call of duty on a regular basis. We have asked for so many things and they have always generously cooperated. We love Brookdale!! My sister and I can relax knowing that mom is in the best place she could possibly be!! Thank you Brookdale and all you wonderful folks who work so hard to make the lives of older people so magical!! Brazen
We put a friend of ours in here. Though expensive, it came across as the perfect place.
The front desk staff was wonderful, always being attentive to us. The billing lady was usually hard to get ahold of because she was so busy.
It seemed they never had enough staff. I ended up washing her dishes and cleaning her living room when we would visit because she would tell them not to come in. I wish the cleaning staff that they did have had been more pleasantly forceful. In her last month the ring around her toilet bowl was completely black. I complained to the front desk more than once but was always told that the staffing was low.
The medical staff was great. They did run out of her nightly pill once. So she was awake all night. Other than that, they would definitely call us if she was out of anything or needed help.