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Main location7647 Hayvenhurst Ave Suite #34 Van Nuys California 91406 US(951) 808-3689
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Brooks? More like CROOKS!
If you are in need of a pest control company, beware of these crooks. We have been having an intense rat problem for a while now, and with the first Google search, Brooks comes up. We are convinced that they are buying 5-star Google and Yelp reviews, because I would give out 0 stars if I could. Their services consist of spraying chemicals around the house and putting rat traps up in our attic (which is where the rats were hanging out).
Throughout our contract with Crooks, we barely noticed a difference in our house. We often would still hear crawling and scratching noises. Despite all this, their rat traps never trapped anything because they didn't place any bait (SEE PHOTOS), and they only put them at the entrance of our attic crawlspace despite still having a large space to cover. These crooks only do the absolute bare minimum. All of this was happening while they continued to charge our bank accounts every month.
In a desperate attempt to get rid of these rodents, we started shopping for other pest control/extermination companies. We had 4 different rat companies come into our house to inspect the house, and they all pointed out the empty rat traps that Brooks has been setting up in our attic while simultaneously collecting our payments. As soon as we started doing business with a better pest control company, we attempted to cancel our subscription, and they gave us the biggest headaches.
If you no longer need their services, good luck cancelling your subscription. They have a cancellation fee of $175. However, they will pull different gymnastics on you to get you to stretch out your contract in an attempt to convince you that it is a lot cheaper to continue their services rather than pay the $175 cancellation fee. All of this, only to realize after a few months of being scammed that they were just BSing us. We have spoken to 3 different account managers since March in hopes of cancelling, and the first two agents promised that our last payment would be this month, only to be told by the third agent that we still need to pay the cancellation fee after a few months of being charged the full monthly fees despite not receiving any of their services during those months we tried cancelling them.
Ever since November of last year, we have spent about $2,000 just to still have rats roaming around. We finally gave in to their circus act today and paid off the $175 cancellation fee. We had absolutely no choice since we were scammed.
Don’t write allot of reviews. But very dissatisfied with their service. They sent out different technicians every time they’ve serviced our house. Which is an issue because our house has specific features that need to be shown in person. Which means I need to explain the property each time they came. Every time they came I called the company and was assured that they would send the same person out and every time it was someone different who did not know our house. Then the last technician they sent had the audacity to send me a text asking for a tip.
Terrible customer service.
