Buchanan Dental is not respectful of their patients’ time, they don’t submit paperwork in a timely fashion, and they have the bizarre and frustrating attitude that the patient should be thankful and beholden to them, even though we're paying THEIR bills. I definitely can’t recommend them.
I will explain further; I first saw Buchanan Dental in July of 2019 for a three-part dental procedure. The first stage was a deep cleaning. In July they took an x-ray and I immediately got concerned. I was looking at their x-ray screen and saw my x-ray was pure static. They told me I was done and I had to point out to them “Hey, I think your x-rays didn't turn out”. They said “oh yeah, you're right” and retook them. That should have been my first warning sign. During that July appointment, they said they would submit paperwork for my deep cleaning authorization to my insurance. I patiently waited for 2 months, checking in occasionally. Each time they would tell me “well, it takes a while”. I finally decided to call my insurance in mid-September to see what the holdup was. They reported to me that they haven't received ANYTHING from Buchanan Dental. I called Buchanan, calm but upset, and ask them why nothing has been submitted for 2 months. The office manager took on a bizarre and frustrating attitude and started lecturing me on why I should be thanking them for even seeing me because my insurance was difficult to work with. This went on for a while, and I know in the back of my head that I'm tied to them because I don't want to start over somewhere else, so I just tell them I don't really understand their attitude and I think it's a little odd, and then I move on. A month later it's mid-October, and I inquire again. Buchanan tells me they still haven't heard anything, so I call my insurance. My insurance tells me they finally received the request for a deep cleaning in mid-September (coincidentally when I called Buchanan to complain), and that the very next day (mid-September) they requested better x-rays before they could approve. Buchanan didn't mention this to me in the past month from September to October. A month later, in November, I finally get my SECOND x-rays and the waiting begins again. My insurance gets the x-rays 2 weeks later (hey it's better than 2 months) and approves the cleaning the next day. Another month after that, mid-December, I finally have my deep cleaning. 6 MONTHS HAS PASSED SINCE MY FIRST APPOINTMENT! Now that I am no longer tied with Buchanan Dental, I transfer to Bay View Dental in the same office complex. At Bayview I have a very different and much more expedient experience. I am seen within a week for my intake, stage 2 of my treatment happens the next week, and my insurance has the paperwork for stage 3 a week later. And that brings us to today. There were two other irritating things about Buchanan Dental. At one point I missed an appointment by an hour. When I got seen for my next appointment (which was already scheduled for the next day), I apologize profusely to the doctor, accepting all the blame on myself. Instead of even acknowledging my apology, she literally just stared at me in judgment and said nothing. She just stared in awkward silence. A simple “thank you for the apology” would have been nice. Buchanan also told me on numerous occasions that they had submitted paperwork for stage three of my treatment. To this day my insurance says they have never received anything.
EDIT after Buchanan's response: This is what I mean. They say that "I" should be thankful. Shouldn't Buchanan be thanking the customer? The next Dentist had to deal with the SAME insurance for the next phase of my treatment but still remained polite and professional.
I also believe you might be violating some laws disclosing my insurance carrier name.
