I must say, we were looking forward to coming here, on a business trip with a group from Nashville to Oregon thinking we were going to find a good burger place in between shifts. We were greeted by what I can only imagine was the manager or supervisor (Heavy set lady that looked like from Asian descent). She spent the first 10 minutes of our visit micromanaging and over managing someone that appeared to already, "get it", but telling him every small unneeded detail while 3 guests were patiently waiting to submit their order was the time to go over every......little.... thing. The gentlemen being beaten into training even offered some help to us but was quickly taken away by this micro manager. . . . So we wait. . . . Once we are greeted to order we are met with everything they are out of, which were part of our previous order....No chicken wings, chicken tenders, or sweet tea. . . . Not too big of a deal, it happens, but we had to wait 10 minutes front in line before we had to derail our order.
Fast forward to waiting for our meal, I ask for ranch after paying, I now am told I have to pay extra for ranch and make another transaction that already took far too long, why is this not expressed at first initial payment? I write this halfway through my meal because I find this far more important than my few bites of old oil fried fries and an over greasy bun, (Id eat my cowboy burger again but the fries seem they have been cooked in week old oil).
While waiting, the what I can only assume was the supervisor that is taking her supervisor hat (or manager) way too seriously, taking an order for someone new and greeted immediately, during this time our order was ready and the lady screams in the back, "Someone please deliver order because I am too busy up front" Which was not reciprocated right away, so she keeps her back to the customer while yelling for employee help....In which, my entire group felt if she just turned around and grabbed the bag initially and handed it to us, would of 1) been painless, and 2) taken far less time and energy to complete then to scream across this little shop, which she was adamant then someone besides her needed to do it. Remember, we had to wait for 10 minutes for the far more important than us training, but this new customer does not need to feel any of the inconvenience of a business.
Please rewind back to my first statement, where I mentioned we were expected to witness the worst supervisor/management skills out of anyone for over 10 minutes because over training was far more important than us at this time, but when she is alone and running the counter herself, nothing is more important than the customer that barely walked up.
The priorities in this facility are in need of a change, and the atmosphere looks promising otherwise... I must say I am underwhelmed by eating my slightly better than Jack in the box burger after this sad first experience.
Thank you,
