My garage door opener was malfunctioning so searched for repairmen and read reviews. Burke Overhead door was one I called. Andrew returned my call promptly yet we played phone tag. Meanwhile spoke & interviewed a few other companies. Some could not give me a LOCAL Business address-No TY. Another did not get back to me with an appt time for next day service as they stated. Ended up going with Andrew. Great communication w updates on arrival time, prompt, courteous & knowledgeable. His price was a tad higher but he beat it upon my request. VERY HAPPY as door is working super and even much quieter than before!