Property management company
UnclaimedBurkhamer Property Services
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Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
An overall poor rental experience. Petty deductions for cleaning after my pregnant wife and I spent days cleaning the apartment before moving out. We were charged for the back deck having to be swept, even though we swept it before we moved out -- it was outside, in the fall, right beneath a bunch of trees; this doesn't sound like a situation a tenant would normally be charged for. Despite units appearing to be old enough to necessitate re-carpeting (evidenced by our neighbors who moved out having their carpets replaced upon move-out), we were charged several hundred dollars for carpet cleaning.
The "amenities" of the apartment left a lot to be desired: our unit had no screens and they explicitly mention that they will never put in screens in order to save money; the windows didn't insulate well, and we were contractually obligated to keep the heat at a certain level and to keep the blinds open the majority of the time; we found hair in the shower drain on our move-in day, before either of us used the shower; several drawers in the kitchen were sticky upon move-in. I know we signed the lease with these provisions, but I think it is still worth mentioning that this is the quality of a unit they deem acceptable.
I don't know that we ever had an interaction with Kelly or Sandy wherein they were not condescending. Between the move-out pettiness, the overall interactions with the rental staff, and the poor quality of the unit, we would strongly recommend renting through a different agency. Our experience was not positive.
I called twice, spoke with the same lady explained everything. First, she was insulting when I told her when my husband gets off work, which is around 7 pm for nights. Her response, “well, can't you just take pictures and show him, haven't you looked at the pictures” I then go to say it's a lot of money to put in every month and I would feel more comfortable having my husband with me. Second phone call I said we stopped by the place and peaked through the windows and called her to ask for a showing. Explained in the process of getting my dog to become a service animal. I have lupus and am going deaf. Also explained if it's a long process our dog will stay where's he's currently at until all the paperwork is completed. I had to stop her multiple times to repeat myself because she kept cutting in and interrupting me. She just laughed and had a sarcastic “well okay”. I don't know how you except to have business if you won't even let people finish their sentence. No wonder they only have a 2 star rating. Definitely won't be renting here.
