Burlington Coat Factory WAREHOUSE

This store is a complete disaster inside and lines are super long. I was there to return an item with a receipt within 30 days which is their store policy within 30 days for any reason your satisfaction is guaranteed. My wife and daughter were told once that "this is a discount store we don't do returns." My daughter spoke up and said "I've returned items here before" he asked what did she return she told him baby clothes. Then he tells them yes that's fine but we don't allow large items to be returned. So my wife and daughter left. I went back a few days later and went to the customer service desk where I was told By Eva (acting Manager) I have to wait in the long purchase line to return. After I get up there Eva comes to the register and tells me they can't accept the return because they believe I've opened the box and it could be missing parts. I told her that was my concern as well. She then told me if it were sold like that the cashier would "usually write it on the receipt" I said "usually"? ( I figured at this point it will be accepted but no) so I inform her that my wife was given other reasons before as to why we could not return the item. She then informed me that that was their policy. I asked to see this policy. She pointed at the sign on the counter. I informed her that that sign does not say anything like the excuses I'm being told and that I think they are arbitrarily making up reasons. She told me that I was holding up the line and to come back in 3 days to speak with Steve another manager but she was reluctant to tell me when he was working. I've already filed a complaint with corporate and i will be returning this one way or the other. if corporate doesn't do anything. I will be implementing my own policy and enforcement technics to rectify this horrible customer service problem.

Customer Reviews

1.6

2 Reviews

Superbad20 days ago

From

Johnnie Cline20 days ago

New to the company, and not sure how I feel about the treatment of their employees...upstairs work, NO CLIMATE CONTROL, decent wages, HR has a strong lack of communication between them and corporate. Gotta get ready to head out and pray I dont suffer a heat stroke...100°+ today 😫

Qshi Wang20 days ago

Got live unloading apt. But check in wait for 2 hours not even get a dock. Too bad. Worse place for delivery. Next time will need charge at lease $200 for this location for live load.