They're alright. They will eagerly get you direct fit items, but if you're just kicking the can trying to do some oddball project they are hit and miss on the spitballing, as it were. The last experience I had, I stated that I had burned through a harbor freight drill bit and needed something strong. I was sold the $10 drill bit as one that would do the job 4 times over. I used oil, and yes it went dull 1/4 of the way through. Back I go to the store, mention the issue with not so much as a response and am told for $13 I could get the beef cake bit.... now I'm out $10 for something I very clearly explained.
Oh well, lesson learned. If they're bashing "my generation" at the counter, they probably don't care about me.
I like supporting local stores. I like hardwares stores. As you can imagine, I really like supporting local hardware stores! C & H is in the vicinity of my work and I've been here a few times to grab a couple quick items. In general, this place is going to be bit more expensive that a big box hardware store.
They have a great selection of plumbing and fasteners (bolts, nuts, screws, etc) items. I've had to find several different fasteners over the past few month and they've had everything that I've needed! They also have respectable prices on some electrical items, such as an adapter to plug in power from a light socket. Theirs was actually cheaper than Amazon!They also have a decent selection of manual tools, but I've never looked at the prices here.
Service has been pretty spotty for me - but only because they've been helping other people. The staff seems very friendly, I just haven't had much interaction.
This is worth checking out if you're in the area and need some hardware!