Going thru an insurance claim: communication thru text and calling is ok, however, responding back by the next business day and cause extra days in a rental and charging the customer is terrible.

They had to tow my car to another location to do the work… that’s not the problem. They said my car was ready, but when I called, the car had not been picked up nor was it on its way to the location it was dropped off at…

In addition, ok, fires may have delayed my repairs, however, my expectation on the day that my car was ready was not to have ash, fingerprints on my newly paint car coming from the auto repair shop.

I arrived early to return the rental so I count make my 10:30 appt.

Normally, I check the car and the work that was completed as I do all the time. The car was not washed in a regular standard of customer service after a repair.

Then, they had to request because of the ash and fires to wash the car. That was ok too… however, I had to return the rental myself because they didn’t offer to return it. I was like, “ok” since they have to was interior and exterior and get fingerprints and ash off the car on this clear day.

I get to the Enterprise to return the car and they are saying I owe for two days and taxes.

I’m floored internally but remain calm. Phone got disconnected 5 time with my insurance company.

Enterprise with my 50 dollar per day charging me for taxes that should have been included in my insurance rental but had it listed in the computer to have a forced charge to the customer.

Then to add I missed my 10:30 appointment because I should not be charged for any rental car coverages when I did my part in my communication and Enterprise didn’t even have cars to rent and had to put me in what they had at 50 dollar per day…

Semantics… started to cloud everyone judgment with dealing with this car rental, car repair and miscommunication.

I’m still sitting in the Caliber Collision office waiting for my car to be washed as I type this. I’m remaining patient and calm. I’m Extremely Pissed!

But because I have had a previous heart attack, I’m learning to remain calm in stressful situations. I deal positively with human errors. Integrity is key to any situation. Caliber Collision loss major points for just that.

On a good note, everyone has been nice and kind at Calibar, Enterprise Rental Car and my insurance company. But trust, that’s due to the energy I put out. I’m at peace.

It’s now 12:20pm I’m still waiting for my car to be washed.