Caliber Collision

I came here for an inspection due to rats chewing my wires. My insurance was going to cover it and send it to Toyota after their third parry inspection. The service advisor at caliber collision while doing a walk-around my vehicle told me they would would have to send it to a third party place to do mechanical repairs. I told her that I don't want repairs done anywhere but Toyota. She said if I want to wait longer to get my vehicle that's fine and I said that's ok because I don't want my manufacturer warranty voided because it's new. Then while I was signing the last of the paperwork I caught them saying that after repairs are done I'm going to pay my deductible there. The lady at the front desk was telling me no I had to get the repairs there. I told her what the service advisor stated and my insurance. The service advisor lady came out and went back on what she said and lied to me. I called her out on it and told her what she stated and that she even agreed with me. Her and the front desk lady told me that it's USAAs problem. The service advisor then retreated to another room. I know they were just trying to collect insurance money in the end but its the lies they told me that pushed me over the edge. I reported these guys to USAA. I will never go to any caliber collision just a bunch of liars.

Eddie was very easy to work with he kept me informed through out the repair process. My car looks like it was not in an accident. I would recommend all my family and friends here.

Great experience using Caliber Collision they went above and beyond and their staff was amazing. My personal go to would have to be Eddie he took care of us and had outstanding communication with us throughout our process. I would not hesitate to recommend him to anyone!! Great service overall.

Eddie was very easy to work with he kept me informed through out the repair process. My car looks like it was not in an accident. I would recommend all my family and friends here.