Service itself was ok. quick and easy. Before you sign the contract, however, make sure to ask and clarify all the included services before you make the "initial deposit". I paid close to $4k to survey my property, which included, 1.perform research, 2. perform field survey, 3. perform boundary analysis, 4. set/install or locate all 4 deed corners of the property with survey markers, 5. prepare record of survey map (18x26) and file/register said map at the LA county surveyors office. Only exclusion was $688.50 county filing fee, which i was fully aware of.
After the project was completed, Kevin sent me the final invoice, which included the filing fee of $688.50 and $150 for the printing services.
I called Kevin to ask why there was additional fee that was added on, which was not clearly mentioned in the contract. He told me he had to print the map on a specific type of paper called mylar paper, required by the county. I told him that, per our contract section #5, Preparing record of survey map should have included cost of the material, which should have been included in the initial deposit.
Then, things started to get ugly really fast. He started yelling at me saying, he's been in the business for a very long time and noone has ever mentioned this to him, and especially only for "just $150". He told me he is not a cheater and I shouldnt treat anyone like that just for $150. He reminded me that I had already signed the contract and referred to the very last paragraph which reads "printing and reproduction. Client shall reimburse the company all printing & reproduction costs." I got it, but that still doesn't clarify my initial question of "how do you prepare the document without necessary materials."
Conversation ended with him yelling in my ears "you don't need to pay me a dime, you go out print it out yourself and you send it to me then!"
No customer should be treated this way. Maybe the contract was written poorly for a reason, i don't know... This experience left a very bad taste in my mouth. I will pay my dues and move on.. not because he is right, but it's not worth my time.
